Privacy Policy
Last updated: March 18, 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, make a purchase, or contact support. This includes your name, email address, payment information, and any other details you choose to provide. We also automatically collect certain information when you use Guild, including your IP address, browser type, device information, and usage data.
2. How We Use Your Information
We use the information we collect to operate and improve Guild, process transactions, send you notifications related to your account and purchases, provide customer support, detect and prevent fraud, and comply with legal obligations. We may also use your information to send you marketing communications, which you can opt out of at any time.
3. Information Sharing
We do not sell your personal information. We may share your information with third-party service providers who assist us in operating the Platform, such as payment processors and hosting providers. We may also share information when required by law, to protect our rights, or in connection with a business transfer. Sellers on Guild receive buyer information necessary to fulfill orders.
4. Cookies and Tracking
Guild uses cookies and similar technologies to maintain your session, remember your preferences, and understand how you interact with the Platform. You can control cookie settings through your browser, though disabling cookies may affect your ability to use certain features.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law, for legitimate business purposes, or to resolve disputes. When your data is no longer needed, we will delete or anonymize it.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data. You may also have the right to object to or restrict certain processing of your information. To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Guild is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].